Transport and Delivery Co-ordinator

Terberg DTS UK is looking for a Transport and Delivery Co-ordinator to join our Sales & Delivery Team.

Location: Elland, Halifax

What is the job role?

To support the importation of vehicles from the Terberg Group factory in Holland and other suppliers as necessary. To manage and support the delivery, and collection of new and used special  vehicles to customers worldwide. Supporting the team in ensuring the fleet and drivers remain compliant in line with regulations, DVSA guidance and company policy.  To provide efficient customer service and build relationships with both internal and external customers.  To organise vehicle movements, maximising the use of our internal & third party fleets.  Complete and deliver weekly/monthly reports to document departmental progress as necessary.

Requirements and what we are looking for

• Build and maintain a high level understanding of the Special Vehicles fleet and specifications.
• Build effective working relationships with key internal and external customers to understand current and future needs.
• Ensure customer enquiries (phone/email) are professionally and proactively managed, and/or escalated to wider teams.
• Engage with suppliers ensuring that all required administration is completed on time, to guarantee the smooth transportation of vehicles:

Create accurate purchase orders.

Compile accurate quotations internally/externally for transport movements.

Arranging mutually convenient date and times for vehicle delivery.

Arrange and complete delivery paperwork and compliance documents.

Check goods/quantity received as per order.

Updating transport & delivery schedule accordingly.

Organise ferry movements as required.

Liaise with internal transport to ensure high level of productivity.

Undertake purchase administration of non-factory vehicles as required.

• To prepare all customer administration accurately and in line with set processes and procedures, including:

Check customer order confirmations and ensure vehicle specifications are amended with the factory/workshop accordingly (scope of works).

Liaise with Accounts to ensure that new customer accounts are setup in a timely manner.

Create accurate invoices for new and used equipment accordingly.

Agree delivery schedules and familiarisation training (where relevant) with customer.

Ensure customer management system records up to date with all customer engagements.

Proactively follow up with customers to ensure everything is as expected/required with issues resolved or escalated in a timely manner.

Road registration of all vehicles.

• To be responsible for maintaining accurate storage of all customer data and vehicle information, including manual/electronic files and relevant systems updated (LIST, VPS and Super Office).
• To support in the organisation of special vehicle demonstrations with existing, new and potential customers.
• Co-ordinate and proactively engage with wider internal departments for collaborative working.
• To be responsible for compiling weekly/monthly reports in relation to KPI’s.
• Assign new vehicles within Terberg Connect.
• Monitor and proactively manage work in progress (WIP).
• To provide support to the wider sales team.
• To undertake projects as and when required to support the need of the business or to achieve departmental objectives.
• Analyse vehicle optimisation and assign loads to HGV capacity in compliance with H&S regulations.
• Re-plan loads when necessary due to delays, equipment failure or driver issues.

What do Terberg DTS offer you?

As a colleague of Terberg you get a varied full-time job at the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is pleasant and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our Recruitment HR team on 01422 260 158.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.