Service Admin Controller (Nights)

Location: Elland, Halifax

Terberg DTS UK is looking for a Service Admin Controller (Nights) to join our growing team and to be part of our Service Administration team.

What is the job role?

The role will be covering the administration of completed work, assessing jobs in terms of overall job accuracy and allocating job costs to the relevant categories, and quoted work for follow-up work following engineer attendance. To raise both pro forma and final invoices. To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK. To liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times. To provide effective customer service and build relationships with both internal and external customers.  To action customer repair and breakdown requests in a timely and cost effective manner. 

Requirements and what we are looking for

• Effectively liaise with customers regarding enquiries.
• Manage customer calls/emails and log repair notifications.
• Work within a service team and to liaise effectively with all other departments.
• Ensure all information is correctly obtained and entered accurately into in-house software systems accurately with sufficient and suitable information.
• Allocate appropriate Field Service Engineer response to meet customer requirements.
• Proactively liaise with customers to updated on the reported job progress.
• Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
• Carry out the assessment of jobs in terms of overall job accuracy.
• Allocation of job costs to the relevant job category.
• Engaging with customers to request purchase order numbers.
• Liaise with Admin Supervisor regarding any issues that may arise.
• Provide further assistance to other team members when requested.
• Work with all departments, particularly with projects that are being explored or implemented.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
• Ability to troubleshoot and put forward new ideas to improve processes within the department.
• Ability to prioritise own work and work within the department to assist others.
• Ability to make decisions based on incomplete information which has been filtered through others.
• Excellent communication skills.
• Excellent planning skills.
• Excellent administration skills.
• Able to work under pressure.
• Demonstrate commitment to personal professional development.
• To demonstrate self-motivation in achieving own and departmental objectives.
• Willingness to learn from mistakes.
• Willingness to learn other skills within the department.
• Ability to demonstrate positive customer service skills.
• Ability to develop interpersonal and communication skills.
• Ability to model the Terberg values and behaviours.
• Ability to adapt to organisational changes.
• To maintain and develop current processes and procedures in the upkeep of the internal documentation.
• To maintain a high standard of customer service at all times.
• Develop own competence to meet requirements of job.
• Undertake any other duties consistent with the purpose of this job.

What do Terberg DTS offer you?

At Terberg you are part of the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is fantastic and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our Internal Recruitment Consultant, Nicky Adl on 01422 257 100.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.