Contracts & Delivery Administrator

Contracts & Delivery Administrator

Terberg DTS UK is looking for a Contracts & Delivery Administrator to join our growing team and build resilience within our Contracts & Delivery department.

Location: Elland, Halifax

What is the job role?

To provide administration support for the Delivery & Contracts Teams.

To be responsible for accurate vehicle stock control and records, to support the Contracts team in the raising of Repair & Maintenance contracts. To support with invoicing, chasing of PO’s and resolving queries where necessary.

To support the Delivery Co-Ordinators and their respective Sales Managers with the processing and delivery of new/used special vehicles and equipment to customers worldwide, including importation of vehicles from the Terberg Group Factory in Holland and other suppliers as necessary.

Requirements and what we are looking for

  • Carry out stock check and circulate.
  • To provide support to key internal customers:

Contracts Controllers
Delivery Co-Ordinators
Area Sales Managers
Contracts Supervisor/Delivery Supervisor

  • Build effective working relationships with key internal and external customers to understand current and future needs
  • Ensure customer enquiries (phone/email) are professionally and proactively managed, and/or escalated to wider teams.
  • To undertake projects as and when required, to support the need of the business or to achieve departmental objectives.
  • Monitoring of shared inboxes.
  • To ensure all vehicle & contract administration is accurately created and stored in line with set processes and procedures including:

    To be responsible for maintaining accurate storage of all customer data and vehicle information, including vehicle/customer files and updating relevant systems (LIST, VPS, Portfolios and SuperOffice)
    Contract creation
    Invoicing of damage recharge and contract over hours
    Maintain Terberg Connect and other Telematic systems as needed.
    Assist with VOR/Service vehicle swaps in line with procedures
    Carry out the On & Off hire of contract vehicles.
    Road Registration, NOVA, tax and SORN of new and used vehicles
    Logbook and Factory Document Filing
    Assist in the shipment/importation of new vehichlw
  • Proactively ensure that customer accounts are managed in line with agreed contracts;

Obtain purchase order numbers in a timely manner.
Invoice contractual revenue in line with department objectives.
Complete credit requests.
Invoice damage recharge, contract over hours and telematics usage.
Raise system jobs to support Contracts and Delivery invoicing.

  • To be responsible for compiling weekly/monthly reports:

Responsible for completing individual review document in line with expected KPI’s for one-to-one meetings.
Create and distribute the weekly Sales Manager delivery schedule update to relevant stakeholders where required.
Carry out stock check (projections, allocations, requests, refurbs) and circulate. Create reports based on site stock levels and new vehicle shipments/orders.
Assist in the preparation of the Over Hours Report and any other reports as necessary.
Create and distribute weekly reports on vehicle warranty.
Create and distribute a running balance of stock on site and projected stock positions.

  • Support with suppliers and customers ensuring that all required administration is completed on time, to guarantee the smooth delivery of vehicles:

Create accurate purchase orders.
Utilise factory shipping schedule.
Tracking and updating delivery schedule accordingly.
Updating CRM system & filing of documents.
Organisation of transport and raising transportation paperwork where necessary.
Inputting of vehicle details
Undertake purchase administration of vehicles as required.
Support of external sales team where required.
Management of customer feedback system & creation of customer packs.
Manage customer leads and communicate these with external sales team.

What do Terberg DTS offer you?

At Terberg you are part of the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is fantastic and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our Recruitment Team on 01422 260 158.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success. 

WHERE SPECIAL COMES AS STANDARD