Service & Stock Controller

Location: Gloucester, UK

To strengthen the Service department, Terberg DTS UK is looking for a Service & Stock Controller.

What is the job role?

You will providing effective customer service and will be building relationships with both internal and external customers. You will be responsible in maintaining vehicle records by using the in house systems/spreadsheets. You will be responsible for the Fire Division administrative processes inclusive of customer invoicing, payment queries, raising purchase orders, booking accommodation, supporting with employee expenses.

Requirements and what we are looking for

  • Excellent organisation and prioritising skills
  • Ability to demonstrate positive customer service skills
  • Ability to develop interpersonal and communication skills
  • High level of attention to details
  • Ability to troubleshoot and put forward new ideas to improve processes within the department
  • Able to work under pressure
  • Ability to prioritise own work and work within the department to assist others
  • Confidence to put forward views and contribute to the development of the department
  • Self-motivational with the ability to challenge the status quo, and research and offer suggestions for improving efficiency or customer experience
  • Keep customers updated on the reported job progress.
  • Deal with day to day queries from both internal and external customers.
  • Ensure all jobs are entered onto the appropriate in-house computer system.
  • To ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
  • To reschedule jobs and resources according to emerging customer needs and resource availability.
  • Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
  • To ensure that all field service vehicle parts sales are recorded accurately and promptly

What do Terberg DTS offer you?

As a colleague of Terberg you get a varied full-time job at the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is pleasant and you will work within a motivated team. We offer great benefits including; company pension, company events, gym membership, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email to and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our Internal Recruitment Consultant, Nicky Adl on 01422 257 100.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.